IPC APEX EXPO 2020 Attendees Speak: Katie Carl

February 20, 2020 | I-Connect007 Editorial Team

"We have a wide range of kids. All of them have some sort of interest in technology, which is why they wanted to come in general," said Katie Carl, a high school teacher escorting a group of kids at IPC APEX EXPO. "It’s neat when they start seeing how these technologies are created because a lot of them have seen robotics or have done a tiny bit of soldering with little circuits, but when they can see how those things are built and created in the industry, it makes it more applicable for them."

IPC Government Relations: Focus on Supply Chain Resiliency

February 18, 2020 | Real Time with...IPC

During IPC APEX EXPO, Editor Nolan Johnson sat down with Chris Mitchell, VP of global government affairs, to discuss IPC’s latest initiative with industry intelligence programs. As Chris explains, some of these efforts are focused on improving the DoD’s supply chain. This includes moving the DoD from leaded to lead-free components to help avoid millions of dollars in rework. He also discusses the team’s drive to unite with partners around the world and create a truly global organization.

Language of Electronics: Enabling Customer Success in Manufacturing

February 18, 2020 | Sharon Cohen, Orbotech West

With market demands and expectations constantly and quickly evolving, every organization should take the time to look inward and evaluate the level of satisfaction it provides to its customers. In his debut column, Sharon Cohen...

It’s Only Common Sense: Three Customer Service Tips From Johnny the Bagger

February 17, 2020 | Dan Beaulieu, DB Management

Much of "The Simple Truths of Service: Inspired by Johnny the Bagger" by Barbara Glanz and Ken Blanchard was inspired by a supermarket bagger named Johnny. In case you think your company is too pedestrian to lead the way...