No matter where my travels take me, I hear a wide and limitless supply of excuses for why Lean will not work in “my” organization. One of my favorite ways of illustrating that Lean will indeed work anywhere is to take a Lean look at a very unlikely organization, Willy Wonka’s Chocolate Factory.
In last month’s column, I introduced a case study that centered on plating pits and mouse bites. There were three areas in the process that raised concern as to the potential root cause of the defect. Of course, as with the case in all troubleshooting situations, it is best to look at the problem with wide open eyes. Just because one is looking at an issue that is visible after copper plating, this should not mean that is the only place to look. And this case study illustrates that point quite clearly.
Remember when Steve Jobs came back to save Apple from the brink of disaster, and the first thing he did was launch an ad campaign that featured people who changed the world by thinking differently? He used the slogan “Think...
An end user will specify the copper thickness of a printed circuit for different reasons. The most obvious reason would be for current-carrying capacity, but copper thickness also directly impacts thermal performance and impedance....
Defining Customer-Supplier Relationships and Customer Satisfaction, interview with Steve Williams
Communications: Bridging the Customer-Supplier Gap, interview with Nolan Johnson & Dan Beaulieu
Invited Guests to the Party, by Tara Dunn
Understanding Your Customers, by Steve Williams
One Great Customer Service Story, by Dan Beaulieu
Who is Your Customer? by Dan Feinberg
Who is the Customer? by Dan Beaulieu
Defining Your Customers, by Sam Sagani