Why Your Company Should Focus on Quality Management
Most companies have a quality management system (QMS), but the important factor is not if you have one; it’s about how that system is implemented in your company’s values, strategies, and goals. How can you use your QMS as a competitive advantage to support your core business and not be just a document collecting dust?
Over the last 18 months, we have worked diligently in the board and officer group on our strategies and QMS. This work has been done to facilitate adjustment in market trends, updating it for potential future challenges and opportunities, risk analysis, and ensuring that we are internally aligned. Most importantly, we have included the manager group in this development to further enhance and improve our strategic implementation and execution strength.
Having the full team aboard has resulted in a more agile, responsive, and coherent organizational structure, which has proven invaluable during the COVID-19 outbreak. We are able to detect, respond, and implement global measurements with speed and efficiency relative to prior times.
The Must-Haves in Quality Management
To ensure that a QMS functions optimally, it needs to represent the core aspects of the company, known by heart by every employee, and linked to every department’s procedure and methodology. It’s like building a house or producing a faulty printed circuit; if the design is wrong, then the end-product will not be as planned.
Implementing a QMS is all about ensuring that it is designed to support the organization and its procedures and not something irritating, representing bureaucracy and extra work. It should be well-written and documented, but often it is hidden away in a dusty drawer and only read when there are major challenges. Quite often, that’s too late.
To read this entire column, which appeared in the June 2020 issue of Design007 Magazine, click here.